Business Process Management Solutions

Navigating the complexities of customer and business demands is no easy task. Businesses must adapt to digital marketing services to accelerate real growth and remain relevant in the future.

CONSULTING SERVICES

Operating Consulting

Our approach to contact center operations consulting is to listen, analyze, provide unbiased, data-driven feedback, and be a catalyst for change. Whether it's implementing new processes, new technologies, transferring knowledge, or applying our proven methodologies and industry-specific expertise, we provide our clients' teams with added edge and bandwidth.

Green Field Set-Up

The years of expertise and in-depth understanding of the ITES industry that our team of BPM consultants brings with them enables 7 Peas to offer our clients the ability to quickly set up contact centers, build & deploy solutions as well as establish captive operations while minimizing unmitigated risks.

Technology Consulting

Not only do we at 7 Peas understand the operations standpoint of BPMS operations, but we are also well-equipped to address our clients’ technological needs as well. We provide everything from voice and data platforms to customizable CRM applications and tools, enabling our clients to hit the ground running right from the start.

CONSULTING SERVICES

OMNI-Channel Business Process Management

7 Peas has a proven track record of successful business transformation and process management, which combined with our mission-critical software solutions and workflow management tools, gives our clients the momentum they need to go forward. Our hub-and-spoke business model enables clients to provide services in urban and non-urban markets using our best business practices and delivery mechanisms.

Customer Lifecycle
Management

Our teams follow industry standard best practices and customer engagement methodologies to ensure our service levels are consistent across all customer touchpoints, regardless of communication channel.

Revenue
Management

At 7 Peas, not only do we understand the business perspective of BPMS operations, but we are also able to meet the technical needs of our customers. We provide everything from voice and data platforms to customizable CRM applications and tools, enabling our customers to be up and running from day one.

HR SERVICES

HR Services

Our services include Permanent & Contract Staffing, Recruitment Process Outsourcing model, Payroll processing & Hire, and Train Deploy model. This service is backed by an in-house based tech enabler – “Payfiller”, to manage the entire life cycle of an employee. Its functionality includes Employee Details Creation, Attendance Management System, Payroll Processing, Statutory Deduction & Payments, Claims Approval & Processing, Ticketing System, and Extensive Reports for Management.

HEALTHCARE SERVICES

Healthcare Services

Our services include Permanent & Contract Staffing, Recruitment Process Outsourcing model, Payroll processing & Hire, and Train Deploy model. This service is backed by an in-house based tech enabler – “Payfiller”, to manage the entire life cycle of an employee. Its functionality includes Employee Details Creation, Attendance Management System, Payroll Processing, Statutory Deduction & Payments, Claims Approval & Processing, Ticketing System, and Extensive Reports for Management.

MARKETING SOLUTIONS

“The multimedia gamechanger your brand deserves”

One Stop Destination

We are your one-stop, affordable destination for all your production needs. We specialize in mixing, audio mastering, filming, video editing, marketing your brand on social media and more!

High Quality

What sets us apart is that we understand you because we are you! As a service, we offer high quality at an affordable price, ensuring that your ideas don't matter whatever your budget!

Audio & Video

Our audio services include recording, editing, mixing, mastering, re-amplification, post-production, sound design, SFX, jingles and backing scores. In terms of video, this includes videography, editorial, basic animation, corporate videos, vlogs, music videos, feature films, and promotional videos

Social Media

Finally, when it comes to social media, we involve our clients in strategy, social media campaigns and management, advertising campaigns, search engine optimization, website development, website audits , content creation and reviews.

BUSINESS APPLICATION AND PRODUCTS

Voice Platforms

7 Peas has a proven track record for successful business transitions and process governance, which, when coupled with our strategic software solutions and workflow management tools, gives our clients the momentum they require to propel forward. Our Hub and spoke business model allows clients to offer services across both, urban and non-urban marketplaces using our stellar business practices and delivery mechanisms.

Data and CRM Platforms

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The availability of intelligent data is vital for any business to be able to judge the health of its operations. 7 Peas offers this and more to clients via customizable CRM solutions capable of collating, processing, and routing data in real time, showcasing every stage of a process lifecycle. These CRM solutions also offer chat and email support capabilities to help clients manage non-voice customer interactions. The functionality of these solutions is not limited to desktops but can be extended to Android mobile devices. Our team is also adept at developing Android apps to manage various customer interfacing processes.
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